Support

Stuck, or found a bug? Email hello@snaxx.app and we will get back to you.

Common questions

How does glow work?

Glow runs from 0 to 100 and is what your buddy looks like. Nourishing snacks eaten when you are actually hungry raise it. Treats lower it, snacks eaten for a feeling rather than hunger lower it a little more, and anything over your daily budget costs extra. Surfing a craving, drinking water and closing out your day all raise it, and a good day recovers more overnight.

Why do I get XP for logging a treat?

Because honest logging is the habit that makes everything else work. XP rewards showing up. Glow reflects the choice.

What counts toward my streak?

A day counts when you used the app and stayed at or under your snack budget. A quiet day does not break the streak until it ends; going over budget does.

How do I cancel Snaxx+?

On your iPhone open Settings, tap your name, then Subscriptions, choose Snaxx and tap Cancel. You keep Snaxx+ until the end of the period you paid for.

I reinstalled and lost Snaxx+

Open the app, go to the You tab and tap Restore purchases.

I got a new phone. Where is my data?

Your log lives only on your device. It comes across if you restore your new iPhone from a backup of the old one. There is no separate cloud account yet.

How do I delete my data?

Go to the You tab and tap Erase all my data, or delete the app.